- How is bokken made?
- Do you take an international order?
- Yes we do. We ship worldwide
- What's my order status?
- How much is the shipping cost to my country?
- The shipping cost is based on the total weight of a parcel we ship to you
and on which region the parcel is delivered to. To view the shipping cost
quickly, add your order in the shopping cart and choose which region you
would like it shipped to. You can always delete the item in the shopping
cart unless you check it out.
- How do I pay for my order?
- We take VISA, Master Card, American Express, JCB for credit card payment.
Please choose Pay by Credit Card option when checking out the shopping
cart then you will be required to fill in all necessary information.
If you wish to pay by money order, please make sure if it is "International
Postal Money Order" which can be obtained at most local post offices.
In some countries like U.S. and Canada, the International Postal Money
Order may not be issued in Japanese currency. If that is the case, please
use the currency converter and make it in US$ or C$.
If your order is ¥50000 or more, you may remit directly to our bank
account.
- Name of Bank: Bank of Kyoto
Branch Office: Head Office
Address of Bank: Yakushimae-cho, Karasuma-Dori, Shimogyo-ku, Kyoto City,
Japan
SWIFT: BOKFJPJZ
Type of Account: Ordinary Account
Account #: 446292
Account Holder: Tozando Kimura Takahiko
Please let us remind you that your order has to be ¥50000 or more to
wire directly to our bank account.
- I received a message from you, saying "Your credit card information
has been declined". What does it mean?
- It means we are unable to process your order because your credit card account
is not activated for the international transaction and/or it already exceeds
your monthly limits set by the bank or the issueing company. To resolve
the situation, you may contact the bank or the issueing company to activate
your credit account international(either temporarily or permanetly).
- Can I pay by cash?
- Although we do not much recommend the method, you may send cash for the
payment of your order. Please make sure to send it in a registered mail.
- Is C.O.D.(cash on delivery) available for an international order?
- Sorry C.O.D. is not available for the international order. It is available
only for an order shipped in Japan.
- Can I pay by Paypal?
- Yes you can, but we are not allowed to show the payment option on the shopping
cart due to the Paypal policy. Please send your order directly to bokkenshop and we will inform you the total amount and the email address you need
to send the payment to.
- How soon do you ship my order?
- If the ordered item is in stock, we will ship the same day by Express Mail
Service. In case not in stock, it usually arrive in five to seven business
days and upon the arrival we will then ship right away.
- How long does it take to receive my order?
- It takes two to three days between ports of Japan and most of countries.
It may then take additional days for the custom clearance and the ground
transportation.
- Can I exchange or get a refund if I am not happy with my order?
- The return is accepted only in unused condition. If you would like to return
your order, please inform us prior to the shipping so that we will give
the return authorization. Then you should return the package in ten days
after the receipt.
- I had to pay the import duties to receive my order. What can you do about
it?
- Payment of duties and taxes are required when you make a purchase from
another country, thus they are paid by the recipient of the goods."
- I received my order in damaged condition. What can I do?
- Please keep it in the original box and report the carrier immediately and
inform us at the same time. We will give you the further instruction for
you to receive the replacement and/or the repair.
- I received my order but my credit card has not yet been charged.
- We request to charge your credit card after we ship your order. There will
be, thus, several weeks lag until you are actually billed.
- I want to pay by credit card for my custom order bokken. I don't want to provide the credit card number by email. How do I give you my credit card information?
- We do not recommed you to provide your credit card information by email.
Please fill in the followings and submit.
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